Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard), and bank transfers.

Q: Do you offer free shipping?

A: Yes, we offer free shipping within Colombo City Limits. Shipping costs and delivery times may vary for orders outside of Colombo.

Q: How can I track my order?

A: You could track your order from the website with your logins.

Q: Are your products brand new?

A: Yes, all our products are brand new unless stated otherwise in the product description and comes with warranty.

Q: Do you offer bulk discounts?

A: Yes, we offer bulk discounts on select products. Please contact our sales team for more information.

Q: Can I order Products that are not listed in your site?

A: Yes we do supply any IT related products to our customers. We could also import same for you depending on the product and order qty. Please contact sales for more details.

Q: What warranty do your products come with?

A: Our products come with a standard manufacturer’s warranty, typically ranging from 1 to 3 years depending on the product and brand. Specific warranty details are provided on each product page.

Q: Can I return a product if I change my mind?

A: We do not accept returns for change of mind. Please review product specifications carefully before placing an order.

Q: How can I request technical support for a product?

A: For technical support, please contact our customer service team with your order details and issue description. We’ll assist you promptly.

Q: Are software licenses included with your products?

A: Software licenses are included where specified in the product description. Please check product details for information about included software.

Q: What is your refund policy?

A: We do not offer refunds unless we have sent you the wrong product. In such cases, we will arrange to deliver the correct product and pick up the incorrect product at our expense, provided the package is unopened.

However in case of non availability of the ordered product, I-Net will refund payment in full to the ordered credit card account.

Q: What happens if I receive a faulty product?

A: If you receive a faulty product, it will be repaired or replaced under the terms of the manufacturer’s warranty. No refunds will be provided for faulty products.

Q: How do I initiate a return for the wrong product sent?

A: Please contact our customer service team within 7 days of receiving the product. We will guide you through the return process and arrange for the correct product to be delivered.

Q: Can I return an opened product if it’s faulty?

A: Yes, you can return an opened product if it is faulty within the warranty period but refunds will not be provided. Please contact us for instructions on how to proceed with the return.

Q: How long will it take to receive my order?

A: Delivery times vary depending on your location and the product availability. We provide estimated delivery times during checkout.

Q: Can I change or cancel my order after it has been placed?

A: Changes or cancellations may be possible if your order has not yet been processed. Please contact us immediately to request changes.

Q: Do you charge sales tax on orders?

A: No we do not charge sales Tax, except for Taxes specified by Government of Sri Lanka.

Q: How can I get technical support for a product after the warranty period?

A: Technical support after the warranty period may be available for a fee. Please contact our customer service team for more information.

Q: Can I extend the warranty on my purchased product?

A: Yes, extended warranty options may be available for certain products. Please inquire with our sales team for details on extended warranty plans.

Q: Do you provide setup or installation services for your products?

A: We offer setup and installation services for select products. Please check the product description or contact our sales team for more information.

Q: Is my payment information secure on your website?

A: Yes, we use industry-standard encryption technology (SSL) to protect your information. No credit card information is stored in our system except the IPG system that is used by us.

Q: Do you share customer information with third parties?

A: We do not sell or share customer information with third parties except as necessary to fulfill your order (e.g., with shipping carriers).

Q: How can I ensure compatibility of a product with my existing setup?

A: Product compatibility information is provided on each product page. If you’re unsure, please contact our customer service team with details of your setup for assistance.

Q: Can I create an account to track my orders and manage my preferences?

A: Yes, you can create an account on our website to track orders, manage preferences, and access order history.

Q: How can I check the status of my order?

A: You can check the status of your order by logging into your account on our website or by using the tracking number provided in the shipping confirmation email.

Q: How long does it take to repair a faulty product under warranty?

A: Repair times vary depending on the nature of the issue and product availability. Our customer service team will provide an estimated repair time-line upon receipt of your product.

Q: Do you cover shipping costs for warranty repairs?

A: Yes, we cover shipping costs for sending the product to our service center for warranty repairs. However, customers are responsible for shipping costs when sending products back to us.

Q: How can I contact your customer service team?

A: You can contact our customer service team via e-mail at [email protected] or through the contact form on our web-site.

Q: What are your customer service hours?

A: Our customer service team is available Monday to Friday from 10.00 a.m. to 6.00 p.m.. We strive to respond to all inquiries promptly.

Q: Do you offer trade-in programs for old products?

A: We may offer trade-in programs for certain products. Please check our web-site or contact our sales team for information on current trade-in offers.

Q: Can I return a product if it’s damaged during shipping?

A: If your product arrives damaged, please contact us immediately. We will arrange for a replacement or refund depending on the situation.